Branch Leader: Growth, Service & Compliance

St. Mary's Credit Union; Framingham (MA); On-site; USD 80,000 - 92,000; Full time

Job summary

St. Mary’s Credit Union in Framingham, MA seeks an experienced Branch Manager to lead our downtown branch operations and staff. You will drive service excellence, sales goals, regulatory compliance, and staff development while representing the credit union in the community.

The role requires a Bachelor's degree, 5+ years in retail banking with supervisory responsibility, and NMLS eligibility. We offer strong benefits and career growth opportunities.

Qualifications

• Bachelor’s degree or equivalent in coursework, training, or experience.
• Five years of experience in a retail branch setting with at least three years of supervisory responsibility.
• Eligibility to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain registration as an MLO.
• Solid mathematical skills.
• Possess Notary Public certification or eligibility to obtain.

Responsibilities

• Lead and direct daily branch activities to ensure regulatory and security compliance.
• Manage staff development, performance, and customer service levels to achieve growth.
• Drive sales goals and provide excellent member service through coaching and mentoring.
• Represent the credit union in the community and public relations activities.
• Oversee loan origination processes including consumer and real estate loans.
• Ensure audit compliance and adherence to policies, procedures, and federal/state regulations.

Skills

Organizational skills

Analytical skills

Decision-making

Mathematical skills

Education

Bachelor’s degree or equivalent

Tools

NMLS

Outlook

Microsoft Office

Job description

St. Mary’s Credit Union in Framingham, MA seeks an experienced Branch Manager to lead our downtown branch operations and staff. You will drive service excellence, sales goals, regulatory compliance, and staff development while representing the credit union in the community.

The role requires a Bachelor's degree, 5+ years in retail banking with supervisory responsibility, and NMLS eligibility. We offer strong benefits and career growth opportunities.