Branch Manager

ADP, Inc.; Framingham (MA); On-site; USD 80,000 - 92,000; Full time

Job summary

St. Mary’s Credit Union in Framingham seeks an experienced Branch Manager for our downtown Framingham location. You will oversee branch operations, manage staff, and drive service, growth and regulatory compliance.

The role emphasizes leadership, staff development, and delivering exceptional member experiences while achieving sales goals. A Bachelor’s degree and at least five years in retail banking with supervisory experience are required, with NMLS/MLO eligibility.

Qualifications

• Bachelor’s degree or equivalent in coursework, training, or experience.
• Five years of prior retail branch experience with at least three years in supervision.
• Eligibility to register with NMLS and maintain Registration as an MLO.
• Notary Public certification or eligibility to obtain.
• Strong mathematical and analytical decision-making abilities.
• Solid organizational skills and attention to regulatory compliance.

Responsibilities

• Oversee and coordinate branch operations to ensure efficiency and compliance.
• Lead the branch team to achieve sales goals and outstanding member service.
• Direct daily activities to comply with policies, procedures, and regulations.
• Hire, train, and evaluate staff; manage performance and promotions.
• Develop and grow relationships with members and community organizations.
• Maintain security, audit readiness, and accurate financial reporting.

Skills

Retail banking experience

Staff supervision

Leadership

Organizational skills

Analytical thinking

Decision making

Customer service excellence

Education

Bachelor’s degree or equivalent

Notary Public certification or eligibility

NMLS licensing eligibility

Tools

Outlook

Microsoft Office (Word/Excel/PowerPoint)

Calendar management

Job description

Salary Range: $80,000.00 To $92,000.00 Annually

St. Mary’s Credit Union is seeking an experienced Branch Manager to join our growingteam! If you are looking to join a great place to work that is growing, progressive, offers development opportunities, has an awesome team, and outstanding benefits, we want to hear from you! This position is forour downtown Framingham branch.

The Branch Manager oversees and coordinates operations of a full-service branch and manages the branch team to ensure work efficiency, compliance with policies, procedures, and regulations, while also being responsible for staff development, staff management, customer service levels and sales and service efforts to ensure branch growth.

• Professionally represent the credit union within the community and in public relation activities
• Contribute to a positive work environment and SMCU image by maintaining courteous, respectful and effective interactions, teamwork, and communications with co-workers and members to enhance positive behaviors and employee satisfaction
• Plan, coordinate, and direct the daily activities of the branch to ensure regulatory, audit, and security compliance
• Lead staff, through engagement and motivation, to achieve sales goals and provide excellent member service levels
• Serve as mentor and leader to branch team by contributing to employee morale and exhibiting a positive attitude to build high employee satisfaction
• Keep informed of developments within the banking industry and regulatory environment relative to retail products and services
• Keep current of credit union policies and procedures, products and services and ensure the branch team stays informed by conducting periodic staff meetings and sharing information
• Provide upward feedback to Senior Management on branch performance
• Actively participate in staff hiring, training, evaluation of performance and recommendations of action regarding promotions and or disciplinary actions
• Develop, maintain, and grow relationships with new and existing members and community organizations
• Handle complex member issues that require escalation beyond the branch team; investigate and resolve errors to ensure the highest member satisfaction
• Ensure service excellence, meeting pre-set standards individually and for the branch team
• Following established policies and procedures, originate, process, and close on consumer and real estate loans
• Leverage and utilize software programs to open and maintain a wide variety of credit union accounts, services, and to perform account maintenance
• Train and motivate branch staff in cross-selling credit union products and services to meet or exceed assigned sales goals
• Ensure proper upkeep of assigned branch and equipment by managing routine maintenance of operational equipment and systems
• Provide for branch security by ensuring compliance with the Credit Union’s established security programs and procedures to include opening and closing of the branch
• Oversee security equipment audits to ensure proper operations of alarms and cameras and provide staff with security training and information as may be necessary
• Ensure staff is adhering to credit union security policies, including verifying customer identification and recognizing potentially fraudulent activity
• Ensure audit compliance by managing processes that meet established credit union policies, procedures, and state and federal regulations
• Participate and direct day-to-day operations of the branch. Approve large transactions, review and act on daily reports
• Work collaboratively with peers from the branch network to share staff as needed when coverage is deficient at other locations and to work on assigned projects

Other Duties

• Travel to client or prospect locations, conferences, or other professional development and networking events
• Provide service to our membership communities by actively volunteering time to local, civic, and charitable organizations
• Other duties as assigned

Qualifications, Experience, and Education

• Bachelor’s degree or its equivalent in coursework, training, or experience
• Five years of previous experience in a retail branch setting with at least three years of supervisory responsibility
• Well-developed organizational, analytical, and decision-making experience and skills
• Eligibility to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain registration with NMLS as a Registered Mortgage Loan Originator (MLO)
• Solid mathematical skills
• Possess Comm of Massachusetts Notary Public certification or eligibility to obtain

Computer and Equipment Skills

• Use of Outlook email and calendaring
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and/or other web-based applications
• May produce complex documents (spreadsheets)
• Perform analysis and maintain databases
• Use of online teleconferencing software (e.g., Zoom or Teams)

The competencies of adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, customer (internal and external) service, organizational awareness, and self-development are the knowledge, skills and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.

Physical Demands

While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch or lift to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Applicants must be currently authorized to work in the United States. This position does not include employer immigration sponsorship.