Branch Manager - Community Banking Leader

ADP, Inc.; Framingham (MA); On-site; USD 80,000 - 92,000; Full time

Job summary

St. Mary’s Credit Union in Framingham seeks an experienced Branch Manager for our downtown Framingham location. You will oversee branch operations, manage staff, and drive service, growth and regulatory compliance.

The role emphasizes leadership, staff development, and delivering exceptional member experiences while achieving sales goals. A Bachelor’s degree and at least five years in retail banking with supervisory experience are required, with NMLS/MLO eligibility.

Qualifications

• Bachelor’s degree or equivalent in coursework, training, or experience.
• Five years of prior retail branch experience with at least three years in supervision.
• Eligibility to register with NMLS and maintain Registration as an MLO.
• Notary Public certification or eligibility to obtain.
• Strong mathematical and analytical decision-making abilities.
• Solid organizational skills and attention to regulatory compliance.

Responsibilities

• Oversee and coordinate branch operations to ensure efficiency and compliance.
• Lead the branch team to achieve sales goals and outstanding member service.
• Direct daily activities to comply with policies, procedures, and regulations.
• Hire, train, and evaluate staff; manage performance and promotions.
• Develop and grow relationships with members and community organizations.
• Maintain security, audit readiness, and accurate financial reporting.

Skills

Retail banking experience

Staff supervision

Leadership

Organizational skills

Analytical thinking

Decision making

Customer service excellence

Education

Bachelor’s degree or equivalent

Notary Public certification or eligibility

NMLS licensing eligibility

Tools

Outlook

Microsoft Office (Word/Excel/PowerPoint)

Calendar management

Job description

St. Mary’s Credit Union in Framingham seeks an experienced Branch Manager for our downtown Framingham location. You will oversee branch operations, manage staff, and drive service, growth and regulatory compliance.

The role emphasizes leadership, staff development, and delivering exceptional member experiences while achieving sales goals. A Bachelor’s degree and at least five years in retail banking with supervisory experience are required, with NMLS/MLO eligibility.