Branch Leader: Growth & Customer Experience

NBT Bancorp Inc.; Pittsfield (MA); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Medical Coverage

Dental and Vision Coverage

Flexible Spending Accounts

Retirement Plans

Tuition Reimbursement

Employee Assistance Program

Pet Insurance

Job summary

NBT Bank in Pittsfield, MA is seeking a Branch Leader to guide a high-performing team, coach staff, and drive sales of bank products aligned with customer needs. This role oversees profitability, growth, and branch operations while representing the bank in the community.

The position requires a 4-year degree or equivalent in retail/financial services, with strong communication, leadership, and problem-solving skills. Travel is limited and NMLS certification may be required.

Qualifications

• Excellent listening & communication skills are necessary.
• Leadership and management abilities.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Builds and leads a high performing branch team through recruitment, training and development.
• Provides services to customers including opening accounts and loan applications.
• Ensures compliance with audit and branch operations policies.
• Represents the bank in the local community and civic organizations.
• Makes loan decisions within guidelines and resolves customer issues.
• Other duties as assigned.

Skills

Communication

Leadership

Problem solving

PC skills

Education

4 year college degree or equivalent

Job description

NBT Bank in Pittsfield, MA is seeking a Branch Leader to guide a high-performing team, coach staff, and drive sales of bank products aligned with customer needs. This role oversees profitability, growth, and branch operations while representing the bank in the community.

The position requires a 4-year degree or equivalent in retail/financial services, with strong communication, leadership, and problem-solving skills. Travel is limited and NMLS certification may be required.