Retail Branch Manager: Growth, Leadership & Service

Berkshire Bank Company; Pittsfield (MA); On-site; USD 56,000 - 102,000; Full time

Job summary

Berkshire Bank is seeking a Branch Manager I in Pittsfield, MA to lead a retail branch, drive deposits, revenue, and customer satisfaction while controlling losses. You will coach a diverse team, develop new business, and ensure compliance with bank policies and regulatory requirements.

The role emphasizes sales leadership, customer relationship management, and operational excellence, with opportunities to mentor staff and expand community presence.

Qualifications

• Minimum of 3 years of banking or management/supervisory experience.
• Outside business development skills.
• Strong sales, management, and team leadership abilities.
• In-depth knowledge of bank operations, systems, and compliance.
• Experience working with commercial customers and lenders.
• Proficient knowledge of cash management products.
• Excellent oral and written communication skills.
• Excellent customer service and interpersonal skills with a strong customer focus.
• Detail-oriented with strong organizational and time management skills.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry (SAFE Act) and other licensing as required.
• Ability to work flexible hours, including Saturdays and travel to nearby offices as required.

Responsibilities

• Oversee branch operations audit process.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Assist in managing daily branch operations, including opening/closing, security, audit, and compliance procedures.
• Ensure proper documentation and compliance for all new accounts, loan requests, and account maintenance.
• Maintain professional branch appearance and supply inventory.
• Provide support to branch and lead team meetings
• Achieve satisfactory audit results and minimize losses.

Skills

Sales leadership

Customer service

Communication skills

Team leadership

Problem solving

Time management

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Banking systems

Job description

Berkshire Bank is seeking a Branch Manager I in Pittsfield, MA to lead a retail branch, drive deposits, revenue, and customer satisfaction while controlling losses. You will coach a diverse team, develop new business, and ensure compliance with bank policies and regulatory requirements.

The role emphasizes sales leadership, customer relationship management, and operational excellence, with opportunities to mentor staff and expand community presence.