Branch Manager: Growth & Customer Experience

Beacon Bank; Pittsfield (MA); On-site; USD 56,000 - 102,000; Full time

Job summary

Beacon Bank in Pittsfield, MA is seeking a Branch Manager I to lead the Retail Banking branch, drive sales, deepen customer relationships, and ensure compliant operations. You will mentor a diverse team, manage deposits and revenues, and implement community business development.

This exempt/officer role requires at least 3 years in banking or supervisory roles, a high school diploma, strong leadership and communication skills, and availability for occasional travel and Saturdays.

Qualifications

• Minimum of 3 years of banking or management/supervisory experience.
• Outside business development skills.
• Proven results in goal-oriented sales or customer service.
• Experience with commercial customers and lenders.
• In-depth knowledge of bank operations, systems and compliance.
• Eligible for registration in the SAFE Act and other licensing as required.
• Ability to work flexible hours, including Saturdays and travel to nearby offices.

Responsibilities

• Manage, grow and retain branch deposits and revenues per strategic plan.
• Develop strategies and business opportunities to meet objectives.
• Engage customers and prospects, build rapport and develop relationships.
• Advise on product selection and deliver tailored deposit/lending solutions.
• Lead outbound campaigns and community involvement to develop new business.
• Provide outstanding customer experience at all contact points.
• Coach and motivate staff to deliver exceptional service and sales.
• Ensure branch operations, compliance, security, and documentation.

Skills

Customer service

Relationship building

Communication

Interpersonal skills

Leadership

Coaching

Prioritization

Multitasking

Time management

Team leadership

Education

High school diploma

Tools

Microsoft Office

Job description

Beacon Bank in Pittsfield, MA is seeking a Branch Manager I to lead the Retail Banking branch, drive sales, deepen customer relationships, and ensure compliant operations. You will mentor a diverse team, manage deposits and revenues, and implement community business development.

This exempt/officer role requires at least 3 years in banking or supervisory roles, a high school diploma, strong leadership and communication skills, and availability for occasional travel and Saturdays.