Branch Leader: Elevate Member Experience & Growth

KEMBA Financial Credit Union Inc.; Gahanna (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

KEMBA Financial Credit Union Inc. is seeking a Branch Manager in Ohio to plan and direct all branch activities, shaping public relations and corporate image. This high-contact role requires strong communication with members and staff in person, by phone, and in writing, within a fast-paced environment.

The position emphasizes supervising staff, driving sales, guarding security procedures, and expanding lending and financial services knowledge while maintaining compliance and service quality.

Qualifications

• Undergraduate degree in Business or Finance or related education and experience.

Responsibilities

• Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership.
• Assist members with any service or sales related activities to ensure they enhance the financial lives of the members they serve.
• Lead, motivate, coach, and develop the sales staff.
• Provide consistent and ongoing support to the sales staff.
• Monitor sales activity of the Credit Union and administer sales incentive programs.
• Maintain and improve the quality of the Credit Union’s financial products and services.
• Maintain employee time records and report any missed work, cash discrepancies or scheduled days off.
• Ensure that security procedures are followed.
• Develop a working knowledge of the Credit Union’s data processing system.
• Oversee the branch facility.
• Develop thorough knowledge of lending and financial services.
• Register with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintain and renew the registration in addition to completing related compliance training as directed by KEMBA.
• Assist in other areas as directed by Credit Union management.
• Develop an understanding of Credit Union history, philosophy, organization, policies, and operational procedures.
• On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.
• Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes; Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; Respond appropriately to criticism from a supervisor.
• Cultivate and foster community and outside business relationships to grow and maintain current book of business. Manage and lead the branch’s SEG program by working closely with the companies that consider KEMBA their credit union.

Skills

Managerial experience

Strong organizational skills

Sales experience

Education

Undergraduate degree in Business or Finance

Job description

KEMBA Financial Credit Union Inc. is seeking a Branch Manager in Ohio to plan and direct all branch activities, shaping public relations and corporate image. This high-contact role requires strong communication with members and staff in person, by phone, and in writing, within a fast-paced environment.

The position emphasizes supervising staff, driving sales, guarding security procedures, and expanding lending and financial services knowledge while maintaining compliance and service quality.