Branch Operations Quality & Compliance Lead

KEMBA Financial Credit Union Inc.; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

KEMBA Financial Credit Union is seeking a Branch Operations Quality Controls Manager in Columbus, OH. This exempt role leads branch operational excellence by overseeing quality control programs, audit readiness, and risk mitigation across locations.

The manager will direct daily activities, coach staff, drive remediation of audit findings, and ensure compliance. Travel between branches is required to maintain standards and improve member experience.

Qualifications

• Bachelor's degree in Business Administration, Finance, Management, or related field.
• Minimum five years of progressive experience in financial institution operations, branch management, Quality Control/Auditing, compliance, operational risk, or related field.
• Demonstrated experience in Quality Control/Audit coordination, operational controls, risk mitigation, and process improvement.
• Strong knowledge of financial institution operations, internal controls, regulatory requirements, and risk management practices.
• Strong leadership, organizational, analytical, and problem-solving skills.
• Excellent communication, project management, and relationship-building abilities.
• Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.
• Must have reliable transportation and the ability to travel between branch locations.

Responsibilities

• Provide leadership and oversight of branch operational functions to promote consistency, efficiency, compliance, and service excellence across all branch locations.
• Direct and supervise the daily activities of assigned associates to ensure operational objectives and service standards are met.
• Provide coaching, guidance, and ongoing development to support associate growth and performance.
• Executes onboarding, training, and performance management activities for direct reports
• Conduct regular branch operational visit reviews to evaluate controls, reinforce standards, communicate findings, and provide recommendations and support to branch leadership.
• Oversee completion and accuracy of branch quality control reviews and operational assessments.
• Monitor corrective action plans and drive remediation efforts related to audit findings, operational exceptions, and control deficiencies.
• Prepare and communicate branch quality control results, trends, and remediation activities to leadership.

Skills

Leadership

Analytical skills

Project management

Communication

Problem solving

Relationship-building

Education

Bachelor's degree in Business Administration, Finance, Management, or related field

Job description

KEMBA Financial Credit Union is seeking a Branch Operations Quality Controls Manager in Columbus, OH. This exempt role leads branch operational excellence by overseeing quality control programs, audit readiness, and risk mitigation across locations.

The manager will direct daily activities, coach staff, drive remediation of audit findings, and ensure compliance. Travel between branches is required to maintain standards and improve member experience.