Central Region Branch Manager — Growth, Coaching & Outreach

Dollar Bank; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Dollar Bank is seeking a Branch Manager I in Ohio to lead a high-performing retail team and drive sales and service excellence. The role emphasizes coaching, performance accountability, and relationship-building with customers and local businesses.

You will participate in a comprehensive retail training program while supporting growth initiatives, community involvement, and cross-branch collaboration across the Central Region.

Qualifications

• Bachelor’s Degree with three years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
• High School Diploma/GED with seven years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
• High School Diploma/GED with three years of retail banking experience as a Branch Manager.
• Retail Banking and business development experience preferred.
• Ability to travel as needed to training.
• A valid driver’s license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Responsibilities

• Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values.
• Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
• Actively support customer engagement by adhering to the Bank’s service behaviors.
• Overseeing the team’s service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
• Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
• Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
• Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
• Consistently achieve all established customer service goals and targets.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately
• Computer literacy to access account information and process transactions
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

People leadership

Coaching

Sales goals

Customer service

Risk awareness

Arithmetic skills

Computer literacy

Education

Bachelor’s Degree w/ 3 years retail management

High School Diploma/GED w/ 7 years retail management

High School Diploma/GED w/ 3 years retail banking as Branch Manager

Tools

Banking software

Job description

Dollar Bank is seeking a Branch Manager I in Ohio to lead a high-performing retail team and drive sales and service excellence. The role emphasizes coaching, performance accountability, and relationship-building with customers and local businesses.

You will participate in a comprehensive retail training program while supporting growth initiatives, community involvement, and cross-branch collaboration across the Central Region.