Hybrid Virtual Branch Sales Assistant Manager & Coach

KEMBA Financial Credit Union Inc.; Columbus (OH); Híbrido; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work schedule

Incentives

Descripción de la vacante

KEMBA Financial Credit Union Inc. is seeking a Virtual Branch Sales Assistant Manager in Columbus, OH.

The role focuses on coaching and developing the Virtual Branch Sales and Float teams to deliver consistent service and strong performance across all member interactions. The position requires leadership to guide staff, conduct training, monitor performance, and drive branch goals while maintaining compliance with industry regulations and internal policies.

Formación

• Associates degree in Business or Finance or related education and experience.
• 1 to 3 years of related managerial and operations experience.
• 3 to 5 years of sales experience.
• Strong knowledge of Credit Union products, services, and policies.
• Strong interpersonal and communication skills.
• Proven and strong sales ability.
• Solid supervisory abilities.
• Well organized with ability to manage multiple priorities.

Responsabilidades

• Lead and coach Virtual Branch Sales Representatives and Float team.
• Prepare for and lead weekly team meetings.
• Conduct call reviews and coach service quality.
• Perform one-on-ones and develop improvement plans.
• Assign work and review performance.
• Assist with training and cross-training of associates.
• Manage scheduling and service levels.
• Handle escalated member calls and resolve concerns.
• Monitor NPS data and report trends.
• Achieve loan and deposit goals through member engagement.
• Ensure compliance with regulations and policies.
• Support other areas as directed.

Conocimientos

Interpersonal communication

Sales ability

Supervisory skills

Organization

Adaptability to change

Professional demeanor

Educación

Associates degree in Business or Finance

Herramientas

MS Office

CRM software

Descripción del empleo

KEMBA Financial Credit Union Inc. is seeking a Virtual Branch Sales Assistant Manager in Columbus, OH.

The role focuses on coaching and developing the Virtual Branch Sales and Float teams to deliver consistent service and strong performance across all member interactions. The position requires leadership to guide staff, conduct training, monitor performance, and drive branch goals while maintaining compliance with industry regulations and internal policies.