Branch Leader: Elevate Customer Experience & Growth

U.S. Bank National Association; Santa Clarita (CA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Santa Clarita, CA is seeking a Branch Leader to deliver an exceptional customer experience and ensure branch goals meet compliance with banking laws and regulations. You will lead and manage branch operations, setting the tone for service excellence.

You’ll coach, mentor and train staff, identify customer financial needs, and collaborate with partners in wealth, business banking, mortgage, and payments to help customers reach their financial goals.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Four to five years of experience in sales, retail management, or banking.
• Advanced product/service knowledge and regulatory/compliance awareness.
• Strong leadership and change-management capabilities, NMLS considerations.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws.
• Coach, develop, mentor and train team members; use independent judgement as needed.
• Identify customer financial resources and cross-sell products/services.
• Promote U.S. Bank products in the local market and community.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree or equivalent

Job description

U.S. Bank in Santa Clarita, CA is seeking a Branch Leader to deliver an exceptional customer experience and ensure branch goals meet compliance with banking laws and regulations. You will lead and manage branch operations, setting the tone for service excellence.

You’ll coach, mentor and train staff, identify customer financial needs, and collaborate with partners in wealth, business banking, mortgage, and payments to help customers reach their financial goals.