Branch Leader: Elevate Customer Experience & Growth

U.S. Bank; Des Moines (IA); On-site; USD 91,000 - 112,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Des Moines, IA is seeking an experienced branch leader to drive exceptional customer experiences and ensure regulatory compliance across locations. You will coach, mentor and develop team members while aligning with banking policies and community goals.

The role focuses on guiding sales, service quality, and risk controls, partnering with wealth, mortgage, and business banking teams to meet growth targets and support local customers and small businesses.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• 4–5 years of experience in sales, retail management, or banking.
• Demonstrated leadership and customer service excellence.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws.
• Coach, mentor, and train team members while maintaining customer focus.
• Identify financial resources for customers and promote appropriate products and services.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree or equivalent

4–5 years in sales/retail/banking

Job description

U.S. Bank in Des Moines, IA is seeking an experienced branch leader to drive exceptional customer experiences and ensure regulatory compliance across locations. You will coach, mentor and develop team members while aligning with banking policies and community goals.

The role focuses on guiding sales, service quality, and risk controls, partnering with wealth, mortgage, and business banking teams to meet growth targets and support local customers and small businesses.