Branch Leader: Elevate Customer Experience

U.S. Bank; Hugo (MN); Vor Ort; USD 86.000 - 105.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

Retirement plan

Paid vacation

Holidays

Disability insurance

Parental leave

Life insurance

Adoption assistance

Sick leave

Zusammenfassung

U.S. Bank is seeking a Branch Leader to guide operations, coach staff, and ensure compliance with banking laws while delivering exceptional customer experiences. The role focuses on expanding the customer base and promoting bank products within the community.

The position requires coaching, leadership, and deep knowledge of retail banking, processes, and regulatory requirements. This on-site role emphasizes collaboration with partners and a strong emphasis on customer-centric service.

Qualifikationen

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment.
• Thorough product/service knowledge and regulatory, policy and compliance awareness.
• Solid understanding of retail product philosophy and sales techniques.

Aufgaben

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws.
• Coach, develop, mentor and train team members; use independent judgement as needed.
• Identify financial resources for customers and guide them to appropriate products and services.
• Promote U.S. Bank products in the local market and community.

Kenntnisse

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

U.S. Bank is seeking a Branch Leader to guide operations, coach staff, and ensure compliance with banking laws while delivering exceptional customer experiences. The role focuses on expanding the customer base and promoting bank products within the community.

The position requires coaching, leadership, and deep knowledge of retail banking, processes, and regulatory requirements. This on-site role emphasizes collaboration with partners and a strong emphasis on customer-centric service.