Branch Leader: Customer Experience & Growth

1ST SUMMIT BANK; Westmont (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

1ST SUMMIT BANK seeks a Branch Leader to build and grow customer relationships, oversee daily operations, and coach a team for exceptional service. The role focuses on driving branch growth through deposits, loans, and referrals, while ensuring compliance and strong community presence.

The ideal candidate brings 3–5 years of retail banking leadership, a high school diploma or higher, and experience managing performance metrics and customer outcomes in a fast-paced environment.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Ability to influence positive outcomes through coaching, collaboration, and relationship building.
• Strong leadership presence with the ability to inspire trust, accountability, and results.
• Strategic thinking and ability to connect daily activities to branch objectives.
• Proficiency with technology and digital banking tools.

Responsibilities

• Build and maintain strong relationships with existing and prospective customers.
• Respond promptly to inquiries and resolve complex issues to ensure high service levels.
• Drive branch growth by expanding customer relationships and referrals to other lines of business.
• Lead and coach branch staff to ensure consistent, high-quality customer service.
• Oversee branch operations and ensure regulatory, audit, and compliance requirements are met.

Skills

Communication

Leadership

Strategic thinking

Customer focus

Coaching

Digital banking tools

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CRM system

Job description

1ST SUMMIT BANK seeks a Branch Leader to build and grow customer relationships, oversee daily operations, and coach a team for exceptional service. The role focuses on driving branch growth through deposits, loans, and referrals, while ensuring compliance and strong community presence.

The ideal candidate brings 3–5 years of retail banking leadership, a high school diploma or higher, and experience managing performance metrics and customer outcomes in a fast-paced environment.