Branch Leader & Customer Experience Coach

U.S. Bank; Overland Park (KS); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation and holidays

Job summary

U.S. Bank is seeking a Branch Manager to lead and develop branch teams, ensuring top-tier customer experience and regulatory compliance. You will coach staff, drive branch goals, manage resources, and collaborate with partners across wealth, business banking, mortgage, and payments services.

The role emphasizes leadership, strategic customer engagement, and operational excellence in a retail banking environment. Five days on-site at a U.S.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience in a sales, retail management, or banking environment.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
• Coach, develop, mentor and train team members using effective communication and critical thinking.
• Identify financial resources for customers and guide them to appropriate products and services in collaboration with partners.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree or equivalent

Job description

U.S. Bank is seeking a Branch Manager to lead and develop branch teams, ensuring top-tier customer experience and regulatory compliance. You will coach staff, drive branch goals, manage resources, and collaborate with partners across wealth, business banking, mortgage, and payments services.

The role emphasizes leadership, strategic customer engagement, and operational excellence in a retail banking environment. Five days on-site at a U.S.