Branch Leader: Elevate Customer Experience

Us Bank; Minneapolis (MN); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability leave

Parental leave

Retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Branch Manager to lead and coach branch teams to achieve sales, service, and regulatory goals.

The role emphasizes customer experience, staff development, and collaboration with partners across wealth, business banking, mortgage, and payments to grow the customer base. You will oversee daily operations, ensure compliance with banking laws, and maintain a high-performance culture through adaptive coaching and strong communication.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
• Coach, develop, mentor, and train team members using discretion and independent judgement.
• Identify financial resources for customers and provide direction to appropriate products and services.
• Promote U.S. Bank products and services and expand the local market/community.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree, or equivalent work experience

Job description

U.S. Bank is seeking a Branch Manager to lead and coach branch teams to achieve sales, service, and regulatory goals.

The role emphasizes customer experience, staff development, and collaboration with partners across wealth, business banking, mortgage, and payments to grow the customer base. You will oversee daily operations, ensure compliance with banking laws, and maintain a high-performance culture through adaptive coaching and strong communication.