Branch Lead Teller | Customer Experience Champion

Renasant Bank; Ocean Springs (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Renasant Bank in Ocean Springs, MS is seeking a Head Teller to drive a best-in-class branch experience. You will lead, coach, and manage in customer engagement, service execution, operational excellence, leadership, and branch management while ensuring compliance with bank policies.

You will mentor tellers, participate in interviews and training, and help drive sales opportunities across the branch. This role demands strong leadership, customer focus, and experience with banking software and

Qualifications

• High school diploma or equivalent required; college education preferred but not required.
• Minimum of 2 years of cash handling experience, with at least 1 year as a teller.
• Minimum of 1 year leadership experience.
• Minimum of 1 year customer experience in a sales environment preferred.
• Proven track record of leadership, sales management, and coaching.
• Ability to produce individual and team sales and customer experience results.
• Effective written and verbal communication skills.
• Strong sense of teamwork; ability to work cooperatively in a team environment.
• Attention to detail with accuracy in handling transactions.
• Comfortable using a variety of technology software products to process transactions.
• Proven time management and organizational skills; able to handle multiple priorities and adapt to business pace.
• Ability to travel for training and between branches, as needed.

Responsibilities

• Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities.
• Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures.
• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and branch capture procedures.
• Recognize/identify customer needs and refer to the platform for additional needs-based conversations.
• Protect the bank from unnecessary risk by following compliance, risk and operational procedures.
• Assist with monthly and quarterly branch assessments.
• Mentor and onboard all new Tellers and ensure training is completed.
• Participate in interviewing, selecting and training teammates.
• Supervise all Tellers and provide override approval on transactions; oversee daily personnel and teller drawer balancing.
• Lead sales, service and operational meetings with Branch Manager/Assistant Manager, including security meetings.
• Contribute to employee performance assessments and coaching for improvement.
• Perform other related duties as assigned.

Skills

Cash handling

Leadership

Customer experience

Coaching

Communication

Teamwork

Attention to detail

Technology proficiency

Time management

Adaptability

Education

High school diploma or equivalent

College education preferred

Tools

Banking software

ATM balancing system

Job description

Renasant Bank in Ocean Springs, MS is seeking a Head Teller to drive a best-in-class branch experience. You will lead, coach, and manage in customer engagement, service execution, operational excellence, leadership, and branch management while ensuring compliance with bank policies.

You will mentor tellers, participate in interviews and training, and help drive sales opportunities across the branch. This role demands strong leadership, customer focus, and experience with banking software and