Branch IT Help Desk Specialist

Rangeview Library District (Anythink); Northglenn (CO); On-site; USD 22,000 - 31,000; Part time

Job summary

Rangeview Library District (Anythink) is seeking a part-time Help Desk Technician to assist staff with technology issues on the branch floor, balancing customer service with technical troubleshooting. You’ll support Windows and Mac environments, document steps, and help ensure a friction-free tech experience for patrons and staff.

You’ll join a team that values hands-on problem solving, clear communication, and collaboration, with an expectation to grow in a dynamic library IT setting and adapt

Qualifications

• High school diploma required; college preferred.
• A+ certification is preferred.
• Experience with Windows-based and Mac-based workstations in a networked environment.
• Familiarity with Office 365 and standard productivity software.

Responsibilities

• Assist staff with Windows and Mac issues on the branch floor.
• Troubleshoot, analyze, and resolve workstation problems using IT tools.
• Provide friendly, patient customer service to staff and guests.
• Communicate progress and updates to supervisor and users.
• Coordinate hardware/software installations and upgrades as needed.
• Maintain workstation standards and participate in documentation tasks.

Skills

Customer service

Troubleshooting

Windows/mac support

Multi-tasking

Education

High school diploma

Tools

Office 365

Windows

MacOS

Job description

Rangeview Library District (Anythink) is seeking a part-time Help Desk Technician to assist staff with technology issues on the branch floor, balancing customer service with technical troubleshooting. You’ll support Windows and Mac environments, document steps, and help ensure a friction-free tech experience for patrons and staff.

You’ll join a team that values hands-on problem solving, clear communication, and collaboration, with an expectation to grow in a dynamic library IT setting and adapt