Information Technology Help Desk Technician

Liberty Mountain; Sandy (UT); On-site; USD 25,000 - 39,000; Full time

Job summary

Liberty Mountain is seeking a dedicated IT Support Specialist to help employees with issues on individual systems and troubleshoot companywide problems. The role requires experience with both PCs and Macs and a basic understanding of networking, with the possibility of part-time or full-time hours in Sandy, UT.

You will diagnose hardware and software issues, apply patches, assist with printers and VPN access, and communicate progress while escalating complex cases when needed.

Qualifications

• Two years of related experience or a combination of education and experience.
• Strong understanding of both Mac and PC hardware and operating systems.
• Familiarity with networking infrastructure and VPN software is preferred.
• Experience diagnosing and resolving hardware/software issues across platforms.
• Ability to research complex issues as needed and implement solutions.

Responsibilities

• Diagnose software and hardware problems on PC and Mac and resolve issues.
• Prioritize issues logged and process them by importance.
• Update systems with the latest patches and security updates.
• Resolve printing issues and maintain printer functionality.
• Troubleshoot networking and downtime issues.
• Isolate performance issues to identify root causes and fix them.
• Communicate work performed and escalate unresolved issues.

Skills

Mac/PC hardware

Operating systems

Networking basics

Problem solving

Two years’ experience

Job description

Liberty Mountain is a growing full-line distributor of products designed for backpacking, camping, rock climbing, ice climbing, mountaineering, and other outdoor recreation. Liberty Mountain prides itself in supplying the industry with new innovative equipment through dedication, hard work, integrity, quality, and great customer service. Our motto is “Everything for the Outdoors.” The company has been in business for over 70 years and is currently offering service to thousands of customers worldwide.

Job Overview

This individual will help employees with issues on their individual systems, as well as troubleshoot companywide issues. Experience in both PCs and Macs is required, and experience in networking is an advantage. This position has the potential to be either part time (at least 25 hours per week) or full time.

Responsibilities

• Diagnose software and hardware problems and quickly resolve issues, whether PC or Mac.
• Prioritize issues that are logged and process through those in order of importance.
• Update systems with the latest patches and security updates.
• Resolve printing issues.
• Troubleshoot networking and downtime issues.
• Isolate performance issues to determine root causes for resolution.
• Communicate work accomplished and escalated any issues that cannot be quickly resolved.

Qualifications & Skills

• Ability to independently solve varying tech support issues and research complex ones as needed.
• A deep understanding of both Mac and PC hardware and operating systems.
• At least two years of related experience, or a combination of relevant education and experience.
• Preferred: Familiarity with networking infrastructure, printers, Microsoft software, VPN software, Dynamics NAV, security, servers, remote desktop support, and SQL support.