Part-time 25 hour Help Desk Technician - Anythink Support Services in Northglenn (Bilingual Spanish speaking preferred)

Rangeview Library District (Anythink); Northglenn (CO); On-site; USD 22,000 - 31,000; Part time

Job summary

Rangeview Library District (Anythink) is seeking a part-time Help Desk Technician to assist staff with technology issues on the branch floor, balancing customer service with technical troubleshooting. You’ll support Windows and Mac environments, document steps, and help ensure a friction-free tech experience for patrons and staff.

You’ll join a team that values hands-on problem solving, clear communication, and collaboration, with an expectation to grow in a dynamic library IT setting and adapt

Qualifications

• High school diploma required; college preferred.
• A+ certification is preferred.
• Experience with Windows-based and Mac-based workstations in a networked environment.
• Familiarity with Office 365 and standard productivity software.

Responsibilities

• Assist staff with Windows and Mac issues on the branch floor.
• Troubleshoot, analyze, and resolve workstation problems using IT tools.
• Provide friendly, patient customer service to staff and guests.
• Communicate progress and updates to supervisor and users.
• Coordinate hardware/software installations and upgrades as needed.
• Maintain workstation standards and participate in documentation tasks.

Skills

Customer service

Troubleshooting

Windows/mac support

Multi-tasking

Education

High school diploma

Tools

Office 365

Windows

MacOS

Job description

Job title: Help Desk Technician:(part customer service, part technology troubleshooting, part gadget guru)

Business Unit: Information Technology

Pay range: $19 per hour+ bilingual stipend eligible

Job Type: Part-time, non-benefited, non-exempt

Schedule for this position is M-Th, 3-8pm and Sat, 10-3pm

Job description:

You are the friendly face of IT that staff sees helping fix IT issues on the branch floor. You understand the importance of keeping things running smoothly and troubleshooting problems to allow branch staff to be successful. You are a partner with the front line, working together to ensure our customers have frustration-free technology experiences. You have a perfect synergy of a love for technology and a love of people.

Ready to join in a bold opportunity to help us take community library services to an entirely new dynamic realm?

Who you are:

• Technology is your thing; you love gadgets and tinkering with anything technical.
• You are warm and friendly, and you just like helping people.
• You're outgoing – you love letting people know what's new and happening.
• You engage well with others and are passionate about providing an exemplary customer experience.
• You understand that collaboration is essential for innovation and that staff are also your customers.
• You're excited about the prospect of growing and learning in a changing environment.
• You inspire fun in the people around you.

A position you'll love:

• You are part of the technology troubleshooting squad, making branch visits to help answer staff questions and solve their workstation problems. You troubleshoot, analyze and solve Windows and Mac-based computer issues using a variety of systems management tools and techniques.
• You are a wizard at multitasking and stay calm under pressure. You can address help desk requests with limited direction.
• You are customer focused; you have a warm way about you that puts staff at ease. You have a genuine desire to help people with their technology issues.
• You have strong organizational skills; you work well with a plan and can assist in developing and tracking projects and assigned tasks.
• You are a good communicator, providing your manager, co-workers and customers with regular updates on projects and/or assigned task status.
• You understand technology. You lend a hand in coordinating hardware/software, installation and upgrades.
• You are a genius at performing workstation maintenance, including installation, configuration, maintenance, and troubleshooting of software and imaging tools.

• You are an explorer of solutions, solving problems and finding the best way to meet staff needs quickly and efficiently.
• You perform other tasks for the IT department as needed.
• You participate in the creation of department workstation standards, maintenance procedures and operations procedures.
• You train users on standard software and operations.
• You do the right thing. Every decision you make and action you take is an opportunity to demonstrate our collective integrity.

Do you have what it takes?

• High School degree with some college preferred.
• A+ Certification is preferred.
• You have computer experience, including Windows-based computers operating in a networked environment, desktop applications (MS Office), Office 365, and use of systems management tools for workstation problem-solving and maintenance preferred. Knowledge of library specific software a plus.
• You have a valid Colorado driver's license with a good driving record and strong sense of responsibility.
• Possession of and use of personal cell phone (usage reimbursed).

We are guided by these shared values:

Compassion for our customers and each other

Passion for our product

Eagerness to learn

Everyone is creative

Optimistic attitude – we believe that anything is possible

Why Anythink Libraries?

A job with Anythink is a chance to use your knowledge and experience to enable transformations every day. Being an Anythinker in motion, you are the next best thing to the neighborhood ice cream truck, bringing beloved books and videos right to our customers' doorsteps. You positively represent the face of Anythink across our 1,200-square-mile district. As you help and inspire others, you will also be inspired. This job will have you loving Monday mornings again.

We believe in our DEI Mission Statement, valuing diversity and forming teams in which everyone can be their authentic self. We encourage people from underrepresented backgrounds and different industries to apply. Come join Anythink to make a positive impact in our community.

Anythink DEI Mission Statement

Through our DEI work, Anythink recognizes that bringing awareness and education about our diverse histories and backgrounds can foster understanding, promote inclusion and strengthen our communities.

To fulfill our mission and ensure that all Adams County residents and visitors are welcomed and supported by Anythink, we provide comfortable spaces, accessible resources, and opportunities for personal growth. We empower our staff and customers to create meaningful connections through shared experiences, diverse and culturally relevant programming, and inclusive communities.

Anythink is committed to:

• Representing the diversity of Adams County, internally and externally by centering and elevating the voices and experiences of the historically underserved and underrepresented.
• Operationalizing equitable policies and practices that advance our mission.
• Creating a feeling of inclusion and belonging for all staff and customers

Your job will involve your being "on the move" in our libraries:

You will stand, walk, crouch, stoop, squat, twist, climb, push/pull up to 50 pounds, and lift up to 25 pounds.