Branch Hospitality & Digital Concierge

Capital One Group; Dallas, Northern (TX, KY); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Day 1 Benefits

Education Assistance

401(k) Matching

Paid Time Off

Parental Leave

Mental Health support

Back-up Care

Life/Disability Insurance

Job summary

Capital One is seeking a Branch Ambassador in Dallas to serve as the face of a hospitality-driven banking experience. You’ll perform high-volume cash transactions with precision while educating customers on mobile banking and digital tools.

You’ll listen to needs and match clients with solutions that empower their financial goals, all within a welcoming, community-focused space. In this role, you’ll balance fast-paced operations with a culture of care, ensuring security and accuracy.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Identify customer needs and pair them with the right digital tools or banking solutions.
• Greet customers and maintain a hospitality-focused, human-centric branch atmosphere.

Skills

Customer service

Cash handling

Hospitality

Digital banking

Relationship-building

Adaptability

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

G-Suite

Job description

Capital One is seeking a Branch Ambassador in Dallas to serve as the face of a hospitality-driven banking experience. You’ll perform high-volume cash transactions with precision while educating customers on mobile banking and digital tools.

You’ll listen to needs and match clients with solutions that empower their financial goals, all within a welcoming, community-focused space. In this role, you’ll balance fast-paced operations with a culture of care, ensuring security and accuracy.