Branch Hospitality & Digital Concierge

Capital One; Dallas (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Education assistance

401(k) contribution up to 7.5%

Paid time off

Parental leave

Mental health resources

Job summary

Capital One seeks a Branch Ambassador in Dallas, TX to provide warm hospitality while handling cash and guiding customers through digital tools. You will educate clients on mobile banking, assist with transactions, and identify financial goals to pair with suitable banking solutions.

This role emphasizes human-centric hospitality in a fast-paced environment. Responsibilities include supporting nearby branches, attending trainings, and delivering outstanding service without sales quotas.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high‑volume cash transactions with accuracy and compliance.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Identify client needs and match them with digital tools or banking solutions.
• Greet customers and maintain a welcoming, human-centric environment.
• Support branches within a 50‑mile radius; attend required trainings.

Skills

Hospitality mindset

Tech fluency

Attention to detail

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

G-Suite

Job description

Capital One seeks a Branch Ambassador in Dallas, TX to provide warm hospitality while handling cash and guiding customers through digital tools. You will educate clients on mobile banking, assist with transactions, and identify financial goals to pair with suitable banking solutions.

This role emphasizes human-centric hospitality in a fast-paced environment. Responsibilities include supporting nearby branches, attending trainings, and delivering outstanding service without sales quotas.