Branch Ambassador & Digital Concierge

Capital One; Irving (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) contributions

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in Irving, TX invites you to join as a Full Time Branch Ambassador. You’ll be the face of hospitality, teaching clients to use mobile banking and digital tools while handling transactions with precision.

You’ll pair customer goals with banking solutions, greet guests warmly, and thrive in a fast-paced, service-focused environment. Training and growth opportunities are highlighted in this mission-driven role.

Qualifications

• High school diploma or GED required; some roles prefer additional schooling.
• Experience in retail, sales or customer service is expected.
• Cash handling experience is required (6+ months).

Responsibilities

• Execute high-volume cash transactions (deposits, withdrawals, negotiable instruments) with accuracy.
• Educate clients on mobile banking, remote deposit capture and contactless payments.
• Identify client needs and pair them with digital tools or banking solutions.
• Welcome customers and balance high efficiency with friendly hospitality.

Skills

Hospitality mindset

Tech fluency

Precision and detail

Adaptability

Curiosity

Education

High School Diploma or GED

Job description

Capital One in Irving, TX invites you to join as a Full Time Branch Ambassador. You’ll be the face of hospitality, teaching clients to use mobile banking and digital tools while handling transactions with precision.

You’ll pair customer goals with banking solutions, greet guests warmly, and thrive in a fast-paced, service-focused environment. Training and growth opportunities are highlighted in this mission-driven role.