Branch Growth & Service Leader

Gulf Coast Bank and Trust Company; Hattiesburg (MS); On-site; USD 60,000 - 90,000; Full time

Job summary

Gulf Coast Bank & Trust Company in Mississippi is seeking a Branch Manager to direct staff and branch operations, driving customer service excellence and sales performance. You will lead business development, manage loans and deposits, and symbolize the bank in the community.

Strong leadership and regulatory knowledge are essential. Primary responsibilities include coaching staff, ensuring compliance, hiring and performance management, and implementing campaigns to boost morale and sales while

Qualifications

• Four-year college degree or 3–5 years relevant branch operations and/or proven sales negotiation experience.
• Knowledge of Regulatory/Compliance laws, teller operations, consumer/commercial loans.
• Ability to work independently, maintain confidentiality, problem solve, supervise a team.
• General knowledge of banking products and various computer software (MS Office).
• Excellent customer service, written and oral communication, and presentation skills.

Responsibilities

• Direct and supervise staff and branch operations to maximize revenue and service quality.
• Maximize branch revenues, deposits and loans while minimizing losses.
• Develop business through staff-led calling, referrals to Mortgage and Wealth lines.
• Build and maintain relationships with clients via calls and community engagement.
• Deploy resources to optimize individual and team performance.
• Monitor staff, provide coaching and take action to ensure quality and schedules.
• Ensure branch compliance with bank policies, procedures, and audits.
• Prioritize and communicate promotional campaigns and product initiatives.
• Represent the bank in local community organizations.
• Perform general management duties including hiring, evaluations, promotions or terminations.
• Develop subordinate staff, plan staffing needs, assign work and meet sales goals.
• Develop programs and rewards to increase morale and reduce turnover.
• Identify training needs and implement plans to meet them.

Skills

Sales negotiation

Customer service

Communication skills

Presentation skills

Independent work

Education

Four-year college degree or 3–5 years relevant branch operations experience

Tools

MS Office

Job description

Gulf Coast Bank & Trust Company in Mississippi is seeking a Branch Manager to direct staff and branch operations, driving customer service excellence and sales performance. You will lead business development, manage loans and deposits, and symbolize the bank in the community.

Strong leadership and regulatory knowledge are essential. Primary responsibilities include coaching staff, ensuring compliance, hiring and performance management, and implementing campaigns to boost morale and sales while