Branch Growth Leader & Team Coach

M&T Bank; Reading (Berks County); On-site; USD 62,000 - 104,000; Full time

Job summary

M&T Bank in Reading, Pennsylvania, seeks a Branch Manager to oversee all branch operations, drive sales, customer experience, and profitability while ensuring compliance and risk controls. You will coach staff, manage staffing, and lead business banking initiatives to grow relationships with Retail and Business Banking customers.

The role requires a bachelor’s degree or equivalent, 4+ years of relevant experience, 3+ years of sales, and bilingual Spanish is preferred.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum four years of relevant experience; minimum three years sales experience.
• Two years managerial experience or proven leadership abilities.
• Life/Health Insurance licensing within 18 months of entry into position.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• Bi-lingual/Spanish preferred.

Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $250,000. Proactively bundle products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Skills

Sales leadership

Customer relationship management

Bi-lingual Spanish preferred

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

M&T Bank in Reading, Pennsylvania, seeks a Branch Manager to oversee all branch operations, drive sales, customer experience, and profitability while ensuring compliance and risk controls. You will coach staff, manage staffing, and lead business banking initiatives to grow relationships with Retail and Business Banking customers.

The role requires a bachelor’s degree or equivalent, 4+ years of relevant experience, 3+ years of sales, and bilingual Spanish is preferred.