Branch Growth Leader: Sales, Service & Ops

vnbcareers; Caldwell (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

vnbcareers in Caldwell, NJ is seeking a Branch Manager to lead all aspects of branch performance, drive sales growth, ensure operational integrity, and coach a diverse team to deliver exceptional customer experiences. The role requires a High School diploma or GED with at least 3 years of managerial experience in branch operations and strong skills in Salesforce, communication, and problem solving.

The position emphasizes staffing, risk identification, and fostering a positive, high-performing

Qualifications

• Prioritize, organize, delegate, and execute effectively.
• Excellent verbal, written and interpersonal communication skills.
• Confident and professional demeanour to establish trust and resolve issues.
• Ability to listen to customer concerns and offer innovative solutions while balancing risk.
• Proficient computer skills.
• Self-driven with a positive outlook and diplomacy in customer interactions.

Responsibilities

• Lead and manage branch performance across sales growth, profitability, customer experience, operations and coaching.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team members to hit sales targets and service goals.
• Oversee lead management and customer consultations via Salesforce.
• Manage staffing functions: recruiting, onboarding, performance evaluations, and policy compliance.
• Identify, escalate and resolve potential risks.
• Foster a positive, high-performing branch environment aligned with company culture.
• Develop market intelligence and sales strategies to grow market share and deepen relationships with customers.

Skills

Organization

Communication skills

Professional demeanor

Customer issue resolution

Proficient computer skills

Self-driven

Education

High School diploma or GED

Tools

Salesforce

Job description

vnbcareers in Caldwell, NJ is seeking a Branch Manager to lead all aspects of branch performance, drive sales growth, ensure operational integrity, and coach a diverse team to deliver exceptional customer experiences. The role requires a High School diploma or GED with at least 3 years of managerial experience in branch operations and strong skills in Salesforce, communication, and problem solving.

The position emphasizes staffing, risk identification, and fostering a positive, high-performing