Branch Growth Leader - Sales & Customer Experience

Citizens; Mayfield Heights (OH); On-site; USD 81,000 - 111,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank in Mayfield Heights seeks a Branch Manager to lead sales, service and operations at the local branch. You will coach teams, manage performance, and drive growth while delivering a best-in-class customer experience.

As a visible brand ambassador, you’ll engage with the community, build partnerships, and ensure compliance with regulatory requirements. The role offers a dynamic, digital-first banking environment and opportunities for leadership development.

Qualifications

• Leadership experience coaching to drive sales excellence.
• Track record delivering world‑class customer service in branch banking.
• Experience meeting sales goals in a profit and loss environment.
• Strong partnerships with community and civic organizations.
• Compliance with SAFE Act background checks and NMLS requirements.

Responsibilities

• Lead branch performance, sales growth and customer experience.
• Coach and develop colleagues to meet individual and branch goals.
• Direct all branch activities to ensure targets are met or exceeded.
• Engage with local community to cultivate relationships.

Skills

Leadership

Sales management

Customer service

Community partnerships

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Citizens Bank in Mayfield Heights seeks a Branch Manager to lead sales, service and operations at the local branch. You will coach teams, manage performance, and drive growth while delivering a best-in-class customer experience.

As a visible brand ambassador, you’ll engage with the community, build partnerships, and ensure compliance with regulatory requirements. The role offers a dynamic, digital-first banking environment and opportunities for leadership development.