Branch Growth Leader: Mentor Teams, Elevate Service

Berkshire Bank Company; East Longmeadow (MA); On-site; USD 29,000 - 50,000; Full time

Job summary

Beacon Bank in East Longmeadow, MA is seeking an Assistant Branch Manager to partner with the Branch Manager on growth, operations, and team development. You will mentor staff, manage daily activities, and ensure exceptional customer experience across the branch.

The role requires leadership, strong communication, and a background in banking sales and operations, with flexibility for occasional travel to nearby offices.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of banking experience; supervisory experience preferred.
• Excellent oral and written communication; strong sales and leadership abilities.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, develop relationships.
• Advise customers on products and tailored solutions including deposits and loans.
• Educate customers on digital banking services and options.
• Handle complex issues, explain policies, and resolve service concerns.
• Participate in outbound campaigns and branch initiatives.

Skills

Customer service

Leadership

Sales skills

Communication

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank in East Longmeadow, MA is seeking an Assistant Branch Manager to partner with the Branch Manager on growth, operations, and team development. You will mentor staff, manage daily activities, and ensure exceptional customer experience across the branch.

The role requires leadership, strong communication, and a background in banking sales and operations, with flexibility for occasional travel to nearby offices.