Assistant Branch Manager: Lead Growth & Service

Beacon Bank; East Longmeadow (MA); On-site; USD 30,000 - 51,000; Full time

Job summary

Beacon Bank East Longmeadow, MA is seeking an Assistant Branch Manager to partner with the Branch Manager to drive branch growth, manage daily operations, supervise and develop team members, and ensure exceptional customer experience. This role also mentors colleagues in performance, product knowledge, and customer experience processes.

As acting manager in the absence of the Branch Manager, you will support sales goals, staff development, audits, and regulatory compliance while maintaining a

Qualifications

• Minimum 2 years of banking experience.
• Supervisory experience preferred.
• Strong sales, management, and team leadership abilities.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry (SAFE Act) and other licensing as required.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
• Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Skills

Customer service

Communication

Relationship building

Leadership

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank East Longmeadow, MA is seeking an Assistant Branch Manager to partner with the Branch Manager to drive branch growth, manage daily operations, supervise and develop team members, and ensure exceptional customer experience. This role also mentors colleagues in performance, product knowledge, and customer experience processes.

As acting manager in the absence of the Branch Manager, you will support sales goals, staff development, audits, and regulatory compliance while maintaining a