Branch Growth & Customer Experience Leader

Beacon Bank; Stonington (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

Beacon Bank in Pawcatuck, CT is seeking an Assistant Branch Manager to partner with the Branch Manager in driving branch growth and customer relationships. You will supervise staff, coach for performance, and ensure a superior customer experience while handling daily operations and compliance.

The role requires leadership, strong banking knowledge, and the ability to work flexible hours, including Saturdays, with a focus on sales goals and community involvement.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of banking experience.
• Supervisory experience preferred.
• Strong sales, management, and team leadership abilities.
• Excellent oral and written communication skills.
• Detail-oriented with good organizational skills.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, and develop new relationships.
• Advise customers on product selection and deliver tailored solutions.
• Educate customers on digital banking and convenient options.
• Oversee branch operations, audits, and compliance duties.

Skills

Customer service

Relationship building

Sales

Team leadership

Communication

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank in Pawcatuck, CT is seeking an Assistant Branch Manager to partner with the Branch Manager in driving branch growth and customer relationships. You will supervise staff, coach for performance, and ensure a superior customer experience while handling daily operations and compliance.

The role requires leadership, strong banking knowledge, and the ability to work flexible hours, including Saturdays, with a focus on sales goals and community involvement.