Branch Growth Leader: Assistant Manager

Berkshire Bank; Westfield (MA); On-site; USD 2,970,000 - 5,046,000; Full time

Job summary

Berkshire Bank is seeking an Assistant Branch Manager in Westfield, MA to partner with the Branch Manager in driving growth and delivering exceptional customer experiences. This role oversees daily operations, provides mentorship, and steps in as acting manager when needed.

You will lead staff, supervise performance, coach teams, and participate in hiring. Requires 2+ years banking experience and strong communication, with flexibility for Saturdays and travel as required.

Qualifications

• Minimum 2 years of banking experience.
• Supervisory experience preferred.
• Strong sales, management, and team leadership abilities.
• Proven results in a goal-oriented sales or customer service environment.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry (SAFE Act) and other licensing as required.
• Ability to work flexible hours, including Saturdays and travel to nearby offices as required.
• Cash handling experience preferred.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
• Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.
• Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives.
• Mentor, coach, and train branch colleagues to achieve individual and team sales goals and customer experience.
• Conduct team meetings, communicate bank policies, programs, and objectives.

Skills

Customer service

Relationship building

Sales skills

Leadership

Communication

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Berkshire Bank is seeking an Assistant Branch Manager in Westfield, MA to partner with the Branch Manager in driving growth and delivering exceptional customer experiences. This role oversees daily operations, provides mentorship, and steps in as acting manager when needed.

You will lead staff, supervise performance, coach teams, and participate in hiring. Requires 2+ years banking experience and strong communication, with flexibility for Saturdays and travel as required.