Branch Manager: Lead Growth & Customer Experience

Beacon-Bank; Bedford (MA); On-site; USD 56,000 - 102,000; Full time

Job summary

Beacon Bank in Bedford, MA is seeking a Branch Manager I to lead a busy retail branch, drive revenue growth, and deliver outstanding customer experiences.

You will mentor a diverse team, manage daily branch operations, and ensure compliance with bank policies while expanding new business in the community. The role requires at least 3 years of banking or supervisory experience, strong sales and leadership abilities, and proficiency with Microsoft Office.

Qualifications

• Minimum of 3 years banking or management/supervisory experience.
• Outside business development skills.
• Strong sales, management, and team leadership abilities.
• In-depth knowledge of bank operations, systems, and compliance.
• Experience working with commercial customers and lenders.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.

Responsibilities

• Manage branch deposits and revenues per strategic plan.
• Develop strategies to meet business development goals.
• Engage customers and prospects, build relationships, retain and expand.
• Advise on deposit, lending, and business referrals.
• Oversee daily branch operations, opening/closing, security, audit, and compliance.
• Ensure proper documentation for new accounts and loan requests.
• Lead staff meetings and coaching to ensure compliance and customer experience.

Skills

Customer service

Sales leadership

Team management

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank in Bedford, MA is seeking a Branch Manager I to lead a busy retail branch, drive revenue growth, and deliver outstanding customer experiences.

You will mentor a diverse team, manage daily branch operations, and ensure compliance with bank policies while expanding new business in the community. The role requires at least 3 years of banking or supervisory experience, strong sales and leadership abilities, and proficiency with Microsoft Office.