Assistant Branch Manager: Lead Customer Growth & Team

Beacon-Bank; East Longmeadow (MA); On-site; USD 45,000 - 76,000; Full time

Job summary

Beacon Bank in East Longmeadow, MA is seeking an Assistant Branch Manager to partner with the Branch Manager to drive growth by managing customer relationships, directing daily operations, and mentoring staff. The role emphasizes delivering exceptional service, coaching colleagues, and ensuring compliance with banking regulations.

Flexibility to work Saturdays and travel to nearby offices is required. This position reports to the Branch Manager and requires at least two years of banking

Qualifications

• Minimum 2 years of banking experience.
• Supervisory experience preferred.
• Eligibility for registration in the Nationwide Mortgage Licensing System (NMLS) and related licensing as required.
• Flexibility to work Saturdays and travel to nearby offices.

Responsibilities

• Enhance customer relationships and deliver tailored banking solutions.
• Lead and coach branch staff to achieve sales and service goals.
• Oversee daily branch operations, compliance, and security.
• Support branch growth initiatives and community outreach.

Skills

Customer service

Leadership

Communications

Team coaching

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank in East Longmeadow, MA is seeking an Assistant Branch Manager to partner with the Branch Manager to drive growth by managing customer relationships, directing daily operations, and mentoring staff. The role emphasizes delivering exceptional service, coaching colleagues, and ensuring compliance with banking regulations.

Flexibility to work Saturdays and travel to nearby offices is required. This position reports to the Branch Manager and requires at least two years of banking