Assistant Branch Manager: Lead Growth & Team

Berkshire Bank; Boston (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Berkshire Bank in Boston, MA is seeking an Assistant Branch Manager who partners with the Branch Manager to drive branch growth by managing customer relationships and daily operations. You will lead a team in delivering exceptional service and ensuring smooth branch performance.

You will mentor staff, supervise daily activities, and uphold regulatory compliance while promoting a sales-oriented culture that supports community banking goals.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of banking experience.
• Supervisory experience preferred.
• Strong sales, management, and team leadership abilities.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Advise customers on product selection and tailored solutions.
• Educate customers on digital banking services and convenient options.
• Handle complex customer issues and resolve service concerns.
• Mentor and coach branch staff to achieve sales and customer experience goals.

Skills

Superior customer service

Relationship building

Strong communication

Coaching and mentoring

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Berkshire Bank in Boston, MA is seeking an Assistant Branch Manager who partners with the Branch Manager to drive branch growth by managing customer relationships and daily operations. You will lead a team in delivering exceptional service and ensuring smooth branch performance.

You will mentor staff, supervise daily activities, and uphold regulatory compliance while promoting a sales-oriented culture that supports community banking goals.