Branch Growth Leader: Sales, Service & Community

Beacon Bank; Bedford (MA); On-site; USD 56,000 - 102,000; Full time

Job summary

Beacon Bank in Bedford, MA seeks a Branch Manager I to lead a retail branch, drive revenue, and ensure top-tier customer service. You will mentor a diverse team, expand the community network, and uphold bank policies and regulatory standards.

The role requires guiding staff in deposits, lending, and product referrals, with a focus on operational excellence and risk management. Strong leadership and sales skills are essential.

Qualifications

• Superior customer service and relationship building required.
• Strong communication and interpersonal skills are essential.
• Ability to work in a flexible, cross-trained environment.
• Strong coaching and mentoring skills are required.
• Ability to prioritize workload, multi-task, and meet deadlines.
• Detail-oriented with strong organizational and time management skills.

Responsibilities

• Lead branch operations and growth in deposits and revenues.
• Coach and motivate staff to deliver exceptional customer experience and sales performance.
• Oversee branch compliance, security, and audit processes.
• Develop new business and community relationships while retaining existing clients.
• Educate customers on digital banking and product options to meet financial needs.
• Ensure proper documentation for new accounts and loan requests.

Skills

Customer service

Communication

Interpersonal skills

Coaching & mentoring

Prioritize workflow

Attention to detail

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Beacon Bank in Bedford, MA seeks a Branch Manager I to lead a retail branch, drive revenue, and ensure top-tier customer service. You will mentor a diverse team, expand the community network, and uphold bank policies and regulatory standards.

The role requires guiding staff in deposits, lending, and product referrals, with a focus on operational excellence and risk management. Strong leadership and sales skills are essential.