Branch Growth Leader — Customer Experience & Team Coaching

Citizens; Beverly (MA); On-site; USD 89,000 - 122,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Job summary

Citizens is seeking a Branch Manager in Beverly, MA to lead a high-performing team focused on sales growth, exceptional customer experiences, and strong operational integrity. You will coach staff, drive branch performance, and foster community partnerships to deliver results and growth.

The role emphasizes a digital-first banking mindset, staff development, and a culture of continuous learning, with responsibilities spanning people management, strategic decision-making, and cross-functional

Qualifications

• High School diploma or equivalent required.
• Leadership experience coaching and developing to drive sales excellence and world-class service.
• 4 years sales management experience in Retail or Branch Banking environment.
• Track record of meeting sales goals and branch profitability in a set budget.
• Strong customer experience validated by surveys.
• Strong partnerships with community and civic organizations.
• Must meet SAFE Act requirements, including background checks and NMLS identifier.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to achieve individual and team targets.
• Drive branch financial results with strategic decisions and operational discipline.
• Engage with the local community to cultivate and deepen relationships.
• Communicate priorities clearly to energize and empower staff to execute.

Skills

Leadership

Sales management

Customer service

Community partnerships

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Job description

Citizens is seeking a Branch Manager in Beverly, MA to lead a high-performing team focused on sales growth, exceptional customer experiences, and strong operational integrity. You will coach staff, drive branch performance, and foster community partnerships to deliver results and growth.

The role emphasizes a digital-first banking mindset, staff development, and a culture of continuous learning, with responsibilities spanning people management, strategic decision-making, and cross-functional