Branch Leader: Drive Sales, Service & Growth

Santander Consumer USA Inc.; Beverly (MA); Hybrid; USD 60,000 - 103,000; Full time

Job summary

Santander Consumer USA Inc. seeks an experienced Branch Manager to lead a retail banking team at the Beverly, MA location. You will oversee branch performance, drive sales targets, ensure compliance, and deliver exceptional customer service through coaching and data-driven decisions.

Ideal candidates have 3+ years in branch sales management or 5+ years in retail sales leadership, with a proven track record and strong leadership and communication skills.

Qualifications

• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function.

Responsibilities

• Direct overall branch performance, leading the team to achieve sales targets and improve customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being.
• Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
• Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
• Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
• Manage branch scheduling to balance branch needs with employee availability.
• Utilize digital technologies and platforms to enhance customer interactions and educate them on self-service options.
• Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
• Manage escalated customer problems and provide effective solutions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Accountable for risk management and compliance within a complex business environment.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Retail bank sales management

Team leadership

Customer relationship management

Sales strategy development

Regulatory compliance

Data-driven decision making

Coaching and development

Hiring and scheduling

Digital tools adoption

Communication skills

Education

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. seeks an experienced Branch Manager to lead a retail banking team at the Beverly, MA location. You will oversee branch performance, drive sales targets, ensure compliance, and deliver exceptional customer service through coaching and data-driven decisions.

Ideal candidates have 3+ years in branch sales management or 5+ years in retail sales leadership, with a proven track record and strong leadership and communication skills.