Branch Manager: Customer Experience & Growth Leader

Citizens; Stow (MA); On-site; USD 81,000 - 111,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

Retirement benefits

Maternity/paternity leave

Education reimbursement

Wellness programs

Flexible work arrangements

Job summary

Citizens is seeking a Branch Manager in Massachusetts to lead a high-performing team, drive sales growth, and deliver an outstanding customer experience through a digital-first approach. You will steer branch performance, coach staff, and foster strong community relationships to exceed targets and ensure operational excellence.

The role requires leadership experience in retail banking, a track record of achieving sales goals, and a commitment to regulatory and service standards.

Qualifications

• High School diploma or equivalent required.
• Leadership experience coaching and developing to drive sales excellence and customer service in a high-volume branch.
• 4 years of sales management experience in Retail or Branch Banking environment.
• Proven record of meeting sales goals and branch profitability.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to improve individual and team performance.
• Communicate priorities to energize colleagues and guide decision-making to exceed targets.

Skills

Leadership experience

Coaching ability

Sales excellence

Customer service

Operational integrity

Education

High School diploma

Associate/Bachelor degree preferred

Job description

Citizens is seeking a Branch Manager in Massachusetts to lead a high-performing team, drive sales growth, and deliver an outstanding customer experience through a digital-first approach. You will steer branch performance, coach staff, and foster strong community relationships to exceed targets and ensure operational excellence.

The role requires leadership experience in retail banking, a track record of achieving sales goals, and a commitment to regulatory and service standards.