Branch Manager: Growth, Customer Experience & Community

Citizens Bank; Lexington (MA); On-site; USD 89,000 - 122,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank in Lexington, MA seeks a Branch Manager to lead a high-performing team focused on exceptional customer experiences and sales growth. You will drive branch performance, coach staff, and ensure superb service across daily operations.

The role emphasizes leadership, strategic planning, and collaboration with local stakeholders to build a strong, customer-centric banking culture and long-term branch success.

Qualifications

• Leadership experience coaching to drive sales excellence.
• Proven track record of meeting sales goals in a high-volume branch environment.
• Strong customer service orientation and ability to energize teams.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to achieve individual and branch goals.
• Ensure operational integrity and regulatory compliance across the branch.

Skills

Leadership experience

Sales management

Customer service excellence

Community partnerships

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Citizens Bank in Lexington, MA seeks a Branch Manager to lead a high-performing team focused on exceptional customer experiences and sales growth. You will drive branch performance, coach staff, and ensure superb service across daily operations.

The role emphasizes leadership, strategic planning, and collaboration with local stakeholders to build a strong, customer-centric banking culture and long-term branch success.