Branch Growth Leader: Customer Experience

US Bank; Springfield (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

U.S. Bank is seeking a branch leadership role to drive excellent customer experience and ensure regulatory compliance across branches. You will coach and develop team members, exercise independent judgement, and collaborate with partners to meet customer financial goals.

The role emphasizes coaching, mentorship, and leadership to expand the customer base and promote bank products and services within the local market.

Qualifications

• Bachelor's degree, or equivalent work experience
• Three to four years of experience working in a sales, retail management, or banking environment

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations
• Regularly coach, develop, mentor and train team members with independent judgement
• Provide direction and recommendations to customers and promote products/services with partners

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking a branch leadership role to drive excellent customer experience and ensure regulatory compliance across branches. You will coach and develop team members, exercise independent judgement, and collaborate with partners to meet customer financial goals.

The role emphasizes coaching, mentorship, and leadership to expand the customer base and promote bank products and services within the local market.