Branch Growth Leader - Banking & Team Coach

Dollar Bank, FSB; Virginia Beach (VA); On-site; USD 63,000 - 76,000; Full time

Job summary

Dollar Bank, FSB is seeking a Branch Manager I to lead a retail banking team, drive sales through consultative coaching, and manage daily operations. You will recruit, train, and coach staff to achieve service and sales targets while maintaining strict compliance and risk controls.

The role emphasizes developing business opportunities, networking with local businesses and organizations, and representing the Bank in the community. A strong development path and performance culture are expected.

Qualifications

• Bachelor's Degree with three years of solid management experience in a retail environment.
• High School Diploma/GED with seven years of solid management experience in a retail environment.
• High School Diploma/GED with three years of retail banking experience as a Branch Manager.
• Retail banking and business development experience preferred.
• Ability to travel to training as needed.
• Valid driver's license and access to a reliable vehicle.
• Background checks per OCC requirements.

Responsibilities

• Deliver exceptional service in alignment with the Bank's Mission, Vision, and Values.
• Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
• Actively support customer engagement by adhering to the Bank's service behaviors.
• Overseeing the team's service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
• Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
• Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
• Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
• Consistently achieve all established customer service goals and targets.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately
• Computer literacy to access account information and process transactions
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.

Skills

Management experience

Staff coaching

Sales goals

Retail banking

Travel readiness

Driver's license

Education

Bachelor's Degree

High School Diploma/GED with 7+ years mgmt

High School Diploma/GED with 3 years retail banking

Job description

Dollar Bank, FSB is seeking a Branch Manager I to lead a retail banking team, drive sales through consultative coaching, and manage daily operations. You will recruit, train, and coach staff to achieve service and sales targets while maintaining strict compliance and risk controls.

The role emphasizes developing business opportunities, networking with local businesses and organizations, and representing the Bank in the community. A strong development path and performance culture are expected.