Branch Growth Leader – Banking & Customer Experience

Citizens Bank; Cranston (RI); On-site; USD 81,000 - 111,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Branch Manager in Cranston, RI. You will lead a branch team to drive sales growth, deliver exceptional customer experiences, and maintain strong operational integrity in a high‑volume environment.

As a visible leader, you will coach staff, build a diverse talent pipeline, and align branch goals with company strategy. The role emphasizes digital‑first engagement, community partnerships, and performance management to achieve targets.

Qualifications

• Lead and coach teams to exceed sales goals while delivering world‑class customer service.
• Proven ability to drive sales performance and branch profitability in a high‑volume environment.
• Must meet SAFE Act background checks and obtain NMLS identifier.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Develop colleagues and culture through coaching plans and ongoing training.
• Coordinate with local partnerships and community organizations.
• Direct all colleague and sales activities to meet/exceed targets.
• Represent Citizens Bank as a brand ambassador in the community.

Skills

Leadership

Coaching

Sales excellence

Customer experience

Communication

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Citizens Bank is seeking a Branch Manager in Cranston, RI. You will lead a branch team to drive sales growth, deliver exceptional customer experiences, and maintain strong operational integrity in a high‑volume environment.

As a visible leader, you will coach staff, build a diverse talent pipeline, and align branch goals with company strategy. The role emphasizes digital‑first engagement, community partnerships, and performance management to achieve targets.