Branch Growth & Customer Experience Leader

Socket.dev; Pompton Lakes (NJ); On-site; USD 85,000 - 112,000; Full time

Job summary

Socket.dev seeks a Branch Leader in Pompton Lakes, NJ to drive branch performance, improve customer experience, and lead a dynamic team. You will oversee sales initiatives, staff development, and risk management while leveraging Salesforce for lead management and service delivery.

The role emphasizes coaching, strategic direction, and market-driven sales strategies to grow market share and strengthen customer relationships in a consumer-focused banking environment.

Qualifications

• High school diploma or GED required with at least 3 years of related managerial experience in branch operations.
• Strong communication and interpersonal skills with the ability to coach and motivate a team.
• Experience managing branch performance including sales, service, and operational integrity.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth, profitability, customer experience, and team development.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets and service goals.
• Monitor engagements to ensure quality customer consultations and effective lead management (Salesforce).
• Oversee staffing functions: recruiting, interviewing, onboarding, evaluations, coaching, and policy adherence.
• Identify and escalate risks, guiding resolution and mitigation.
• Foster a positive, high-performing branch culture aligned with company values.
• Develop market intelligence and sales strategies to grow market share and deepen customer relationships.

Skills

Strategic leadership

Communication skills

People leadership

Staff development

Sales mindset

Sales forecasting

Tech-savvy

Education

High School diploma or GED

Tools

Salesforce

Job description

Socket.dev seeks a Branch Leader in Pompton Lakes, NJ to drive branch performance, improve customer experience, and lead a dynamic team. You will oversee sales initiatives, staff development, and risk management while leveraging Salesforce for lead management and service delivery.

The role emphasizes coaching, strategic direction, and market-driven sales strategies to grow market share and strengthen customer relationships in a consumer-focused banking environment.