Branch Performance Leader

Valley National Bank

Fair Lawn (NJ)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Valley National Bank in New Jersey seeks a results-driven Branch Leader to oversee daily operations and drive performance across sales, service, and risk management. You will coach a frontline team, manage staffing, and ensure exceptional client experiences within a consumer-oriented branch.

The role requires developing market-focused sales strategies, leveraging insights to grow market share, and building strong customer relationships while maintaining operational integrity and upholding

Responsibilities

Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
Ensures exceptional service delivery to all clients within a consumer-oriented branch.
Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
Leads and encourages identification, escalation, and resolution of potential risks.
Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.