Branch Growth & Community Relations Leader

Liberty Bank; Simsbury (CT); On-site; USD 60,000 - 95,000; Full time

Job summary

Liberty Bank is seeking an Assistant Branch Manager in Simsbury, CT to oversee daily branch operations, deliver quality customer experiences, and drive branch sales in alignment with bank objectives.

You will partner with the Branch Manager to implement strategies, coach teammates, and deepen banking relationships while ensuring regulatory compliance and efficient controls. This role requires leadership and strategic thinking, with availability for weekend/extended hours as needed.

Qualifications

• College degree or equivalent work experience.
• Minimum of 1 year sales management experience in Retail and/or Financial Services industry.
• Strong people leadership skills: ability to engage, motivate and develop teammates.
• Ability to coach and mentor teammates to achieve sales goals and objectives.
• Ability to develop new and existing business relationships, including disciplined weekly business calling as expected.
• Ability to think strategically and assist the Branch Manager to execute on the direction, priorities, and goals of the organization.
• Excellent verbal and written communication, problem solving, decision making and time management skills.
• Strong attention to detail with a high concern for accuracy.
• Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience.
• Well organized self-starter that has the ability to forecast and plan effectively.
• Proficiency in Microsoft Office suite of products (Excel, Word & PowerPoint) and position specific software as required.
• Comprehensive knowledge regarding branch business operations and retail services.
• Knowledge of digital banking and Branch Banking-related technology.
• Ability to manage multiple ad hoc assignments.
• Availability to work weekends and/or extended hours as required to run the business.
• NMLS registration under the SAFE Act of 2008.

Responsibilities

• Oversees daily branch operations, provides comprehensive and prompt retail services; participates in daily operational and business development activities to achieve customer service and business growth objectives.
• "Satellite" Assistant Branch Managers will conduct weekly pre-scheduled in-person business calls to acquire and deepen new and existing business relationships.
• Achieves individual sales goals through knowledge of all banking products and services, teammate coaching, consistent behaviors and accountability.
• Manages account/deposit portfolios of the assigned branch; maintains strong relationships with top customers and seeks to grow and retain these relationships.
• Improves efficiencies and control operating costs.
• Manages revenue and expenses to assigned budget with a focus on maximizing revenue opportunities and reducing expenses.
• Ensures that audit controls are followed to protect the Bank from unnecessary risk and exposure by supporting compliance with regulatory guidelines.
• Resolves complex customer service issues, ensuring quick and proper responses to all reasonable customer requests.
• Develops new business relationships, representing Liberty Bank in professional associations and community networking events to enhance its image and develop additional business/referral sources.
• May oversee Human Resources activities, including but not limited to, recruiting, onboarding, training, delegation of work, performance appraisals, promotions, career development, and salary recommendations.
• Facilitates teammates career growth through development planning, coaching, training.
• Models and ensures a positive culture throughout and across the entire branch team as well as with interdepartmental contacts and resources; communicates and models our Corporate Mission and Values and direction to teammates.
• Ensures teammates are informed of any internal policies and procedures changes to ensure compliance.
• Ensures compliance with State and Federal Regulations. Adheres to and complies with Liberty Bank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

Education

College degree or equivalent work experience

Sales management

People leadership

Coaching teammates

Strategic thinking

Verbal and written communication

Problem solving

Time management

Microsoft Office

NMLS knowledge

Tools

MS Excel

MS Word

PowerPoint

Job description

Liberty Bank is seeking an Assistant Branch Manager in Simsbury, CT to oversee daily branch operations, deliver quality customer experiences, and drive branch sales in alignment with bank objectives.

You will partner with the Branch Manager to implement strategies, coach teammates, and deepen banking relationships while ensuring regulatory compliance and efficient controls. This role requires leadership and strategic thinking, with availability for weekend/extended hours as needed.