Branch Growth Leader — Client Experience & Operations

Ascend Bank; Griswold (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Ascend Bank in Griswold, CT is seeking an Assistant Branch Manager to oversee daily branch operations, deliver outstanding client service, and lead a team of Universal Bankers. You will collaborate with the Branch Manager on strategic plans, drive growth, and ensure adherence to bank policies and quality standards.

The role emphasizes leadership, staff development, and community engagement. You will manage client relationships, support sales and service goals, and monitor performance metrics

Qualifications

• Three to five years of similar or related experience.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Bilingual proficiency in English/Spanish is desirable.

Responsibilities

• Collaborate with Branch Manager on strategic plans to drive growth and targets.
• Lead and motivate Universal Banker staff to deliver exceptional client service.
• Foster teamwork and professional development within the branch.
• Build and maintain client relationships with local businesses and community.
• Ensure compliance with banking regulations, policies and procedures.
• Monitor branch performance metrics and report KPIs.
• Represent the bank at community events and sponsorship opportunities.

Skills

Leadership

Customer service

Relationship building

Compliance

Staff development

Education

Two-year college degree

Bilingual English/Spanish desirable

Tools

MS Office

Job description

Ascend Bank in Griswold, CT is seeking an Assistant Branch Manager to oversee daily branch operations, deliver outstanding client service, and lead a team of Universal Bankers. You will collaborate with the Branch Manager on strategic plans, drive growth, and ensure adherence to bank policies and quality standards.

The role emphasizes leadership, staff development, and community engagement. You will manage client relationships, support sales and service goals, and monitor performance metrics