Branch Growth & Coaching Manager

Dollar Bank; Virginia Beach (VA); On-site; USD 63,000 - 76,000; Full time

Job summary

Dollar Bank is seeking a Branch Manager I to lead a high-performing sales and service team and participate in an extensive retail training program. The role focuses on coaching the team, driving branch growth through proactive initiatives, and building relationships with local businesses and the community.

You will coach daily, set sales goals, and ensure service excellence while prioritizing risk, profitability, and customer satisfaction in every interaction. Travel to training may be required.

Qualifications

• Bachelor’s Degree with 3 years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
• High School Diploma/GED with 7 years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
• High School Diploma/GED with 3 years of retail banking experience as a Branch Manager.
• Retail Banking and business development experience preferred.
• Ability to travel as needed to training.
• A valid driver’s license and access to a reliable vehicle is required.

Responsibilities

• Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values.
• Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
• Actively support customer engagement by adhering to the Bank’s service behaviors.
• Overseeing the team’s service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
• Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
• Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
• Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
• Consistently achieve all established customer service goals and targets.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately
• Computer literacy to access account information and process transactions
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.

Education

Bachelor’s Degree with three years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.

High School Diploma/GED with seven years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.

High School Diploma/GED with three years of retail banking experience as a Branch Manager.

Job description

Dollar Bank is seeking a Branch Manager I to lead a high-performing sales and service team and participate in an extensive retail training program. The role focuses on coaching the team, driving branch growth through proactive initiatives, and building relationships with local businesses and the community.

You will coach daily, set sales goals, and ensure service excellence while prioritizing risk, profitability, and customer satisfaction in every interaction. Travel to training may be required.