Branch Financial Concierge

Huntington Bank; Pontiac (MI); Hybrid; USD 38,000 - 60,000; Full time

Job summary

Huntington National Bank in Pontiac, MI seeks a Customer Experience Banker to serve as a Financial Concierge, helping walk-in customers achieve financial goals. You will retain and grow consumer and business relationships by identifying needs and recommending deposit, loan, and other banking services, while processing transactions accurately and educating customers on bank products and technology.

The role emphasizes excellent service, proactive relationship building, and adherence to policies,

Qualifications

• High School Diploma or GED and 1 year of customer service or military service (administration, contracting, civil affairs) or a Bachelor's Degree.
• Background check and fingerprinting as required by NMLS regulations.

Responsibilities

• Provide excellent customer service and resolve issues effectively.
• Educate customers on consumer deposit products and lending.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, service, relationship management and banking knowledge.
• Other duties as assigned.

Skills

Customer service

Relationship

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in Pontiac, MI seeks a Customer Experience Banker to serve as a Financial Concierge, helping walk-in customers achieve financial goals. You will retain and grow consumer and business relationships by identifying needs and recommending deposit, loan, and other banking services, while processing transactions accurately and educating customers on bank products and technology.

The role emphasizes excellent service, proactive relationship building, and adherence to policies,