Bank Teller: Customer Experience & Digital Engagement Pro

M&T Bank Corporation; Swanton (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Swanton Branch is hiring an onsite Teller. You will deliver exceptional customer service while processing a variety of transactions and promoting digital self-service options.

The role emphasizes lobby management, accurate balancing, and resolving customer concerns in a fast-paced branch setting. The position requires a GED or high school diploma and at least 6 months in customer service, with strong communication and organizational skills.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Proven verbal and interpersonal communication skills.
• Well-organized with strong time management and data entry abilities.

Responsibilities

• Provide accurate and efficient financial transactions.
• Engage customers with lobby management and digital demonstrations.
• Balance cash and process transactions following Bank Policy.
• Resolve escalated account issues and document complaints.
• Introduce customers to banking partners when appropriate.
• Handle branch operational tasks (cash orders, vault, wire transfers).
• Maintain compliance with AML/BSA/KYC procedures.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Digital literacy

Education

High school diploma

Job description

M&T Bank Swanton Branch is hiring an onsite Teller. You will deliver exceptional customer service while processing a variety of transactions and promoting digital self-service options.

The role emphasizes lobby management, accurate balancing, and resolving customer concerns in a fast-paced branch setting. The position requires a GED or high school diploma and at least 6 months in customer service, with strong communication and organizational skills.