Branch Experience Specialist: Teller & MSR

Virginia Credit Union; Forest (MS); On-site; USD 43,000 - 60,000; Full time

Job summary

Virginia Credit Union in Forest, MS seeks a Universal Branch Representative to perform Teller and Member Service Representative duties, delivering exceptional member experiences while supporting branch sales and service strategies. Responsibilities include opening memberships, managing deposits and loans, cross-selling VACU products/services, and providing referrals to deepen member relationships.

Notary certification is required; the role emphasizes accuracy, compliance, and high-quality

Qualifications

• Thorough understanding of products and services offered by financial institutions.
• Satisfactory computer skills required.
• Positive and effective communication and public relations skills, cross-selling, problemsolving and interpersonal skills.

Responsibilities

• Establishes member relationships through quality service and cross selling VACU products/services to meet member needs.
• Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority.
• Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, etc.
• Open Memberships and deposit accounts; provide assistance on deposits/loans and cross-sell.
• Engage members and prospective members in a professional and courteous manner in person and over the phone.
• Demonstrates leadership skills to self-manage and guide co-workers consistently.
• Notary certification required; stay informed of notary rules and regulations.

Skills

Cross-selling

Customer service

Communication

Computer skills

Problem solving

Education

High school diploma or equivalent

Some college courses

Job description

Virginia Credit Union in Forest, MS seeks a Universal Branch Representative to perform Teller and Member Service Representative duties, delivering exceptional member experiences while supporting branch sales and service strategies. Responsibilities include opening memberships, managing deposits and loans, cross-selling VACU products/services, and providing referrals to deepen member relationships.

Notary certification is required; the role emphasizes accuracy, compliance, and high-quality